FAQ

  • What payment methods do you accept?
  • Can I still order from British Essentials if I live in Europe?
  • Where is my refund?
  • Where is my order confirmation?
  • How do I return an item?
  • Is there anything that I cannot order into the EU from British Essentials?
  • Will my delivery time be affected with Brexit?
  • Will I have to pay any customs fees or dutie?
  • When will my order arrive?
  • Do I need to provide any additional paperwork to customs?
  • How much is shipping?
  • Can I track my order?
  • Do I have to pay customs fees?
  • How do you ensure that the items will arrive in perfect condition?

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder in case the order confirmation has been diverted there.

When will my order arrive?

This typically is within 5-10 working days. Once your order is placed we aim to dispatch the item as soon as possible. Most orders are dispatched within 3-4 working days of receiving the order.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. For more details please see Shipping

Can I track my order?

Yes if you have selected a tracked service we’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Do I have to pay customs fees?

Any additional charges for customs clearance must be borne by you. We have no control over these charges and can't predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information.

How do you ensure that the items will arrive in perfect condition?

All British Essentials orders are carefully packaged to ensure a safe delivery. We have selected our couriers with excellent track records to ensure your items will be with you in perfect condition. Please do note that once we have dispatched your item from our warehouse the handling of the item is no longer in our control. Therefore on the odd occasion that your item does arrive in less than perfect condition, we ask you do not send the item back with the courier,  but to first send us an email informing us of the problem. You will also need to attach a photo to your email so we can further investigate the matter. Once your email is received we usually rectify the situation by sending out a replacement or offer you a refund.

Brexit FAQ - Shipping into Europe Only (EU)

Can I still order from British Essentials if I live in Europe?

Yes you can! Although the UK has left the European Union we are still able to deliver your British Essentials to you. 

Is there anything that I cannot order into the EU from British Essentials?

Great news, we can continue to ship all of your favourite British Essentials! However please note we are unable to ship any meat or dairy produce. 

Will my delivery time be affected with Brexit?

We are pleased to say that customers are not experiencing delays. However be aware that on occasions delivery times may lengthen slightly due to any additional customs clearance checks.

Will I have to pay any customs fees or dutie?

We are happy to say this is no longer the case. You won't be required to pay any further customs fees or duties upon delivery for delivery into the EU.

Do I need to provide any additional paperwork to customs?

This is not necessary. With all British Essentials orders we have already supplied the required paperwork with your order. 

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use Paypal you’ll be taken to either the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Returns

How do I return an item?

Please visit our returns and refunds page.