Returns & Refunds

Returns & Refunds

We do hope you enjoy your product, but if for any reason you have changed your mind and would like to return it to us, then simply send us an email, quoting your order ID with a reason for your return to;

Or if you prefer, call us; (+44) 01480 700910

A member of our team will respond and help you arrange the order return.

You can return the product to our returns address.

Returns Department

British Essentials

Unit 31 Stephenson Road,

St Ives,



United Kingdom

As long as the item is back with us within 28 days of delivery, unused and in its original packaging and condition, then we will be happy to refund the purchase cost of the product.

Please note that you are responsible for the cost of returning the items to us. It is always a good idea to get proof of postage from your post office so that should the item go missing in transit, you can track it with them. We will refund the cost of the product but not the original postage cost.